Because all products from Legacy Plaque Company are custom-made and personalized, most orders are non-returnable and non-refundable once production has begun. This is standard across the industry, as custom engraved items cannot be resold.

If your order arrives with an issue caused by us—such as:

• Incorrect engraving or spelling
• Wrong design or layout
• Damage during shipping
• Manufacturing defects

We will gladly replace the item or issue a refund at no additional cost. Please contact us within 7–14 days of delivery and provide photos of the issue so we can resolve it quickly.

We do not accept returns for:

• Customer-approved designs
• Spelling or content errors submitted by the customer
• Change of mind after production begins

Once a proof is approved, it is considered final.

Orders may be canceled within 24 hours of purchase, as long as production has not started. After this window, cancellations may not be possible due to the custom nature of the work.

If your plaque is damaged during shipping:

• Notify us within 3 days of delivery
• Keep all packaging materials
• Send photos of the damage

We will arrange a replacement at no cost.

Because custom items are not resellable, returns are generally not accepted. In rare approved cases (non-custom items), a restocking fee may apply.

To start a claim, contact Legacy Plaque Company with:

• Your order number
• A description of the issue
• Clear photos of the product

Our team will respond promptly and guide you through the next steps.